FAQs

COLLABORATIONS

Do you collaborate?

Yes, we love to collaborate with different creators. If you would like to work with us, please fill out the contact form.

Do you have an affiliate program?

Not at the moment, but we are actively working on launching one.

ORDERS

What payment methods do you accept?

We accept a variety of secure payment methods at checkout, depending on your location.

Can I make changes to or cancel my order?

Unfortunately, once an order is placed, it cannot be changed or canceled. If you experience any issues, please contact us as soon as possible at hello@granateskin.com, and we will do our best to assist you.

SHIPPING & DELIVERY

Which countries do you ship to?

We currently ship to all countries within the European Union.

Do you offer free shipping?

Yes! We offer free shipping within the Netherlands on orders over €49.

How long does shipping take?

Delivery times vary depending on your location. Please visit our Shipping and Delivery page for detailed estimates.

RETURNS & REFUNDS

Can I return a product?

Yes, returns are accepted. Please visit our Returns and Refunds page for full details and instructions.

Can I exchange a product?

We do not offer direct exchanges. However, you are welcome to return your product. Please refer to our Returns and Refunds page for more information.